FAQ

PDF Info Sheets

DIY Installation Guide - Adhesive Fabric

DIY Installation Guide - Standard Fabric

Wall Measurement Guide

 

Technical Details

Adhesive-backed Wallpaper:

Paper type: Fine woven pure polyester fibre fabric

Weight: 218gsm

Adhesive: High-tac, removable adhesive backing

Cleaning: Custom Wall Designs can be cleaned with a slightly damp cloth, however detergents, solvents and cleaning products are to not to be used to prevent damage to the ink base.

 

Standard Wallpaper:

Paper type: Non-woven latex based and nylon saturated wallpaper

Weight: 300gsm

Adhesive: Requires use of heavy duty wet-strength wallpaper paste

Cleaning: Custom Wall Designs can be cleaned with a slightly damp cloth, however detergents, solvents and cleaning products are to not to be used to prevent damage to the ink base.

Frequently Asked Questions (FAQ)

1. How large can you print my digital image?
2. How can I know if my image is large enough?
3. Do I need to pay for installation or can I do it myself?
4. How durable is the wallpaper?
5. Can I wipe down the wallpaper surface?
6. Will my image fade?
7. What is the process to get my Custom Wall?<
8. How long will it take for my Custom Wall to be created?
9. Where can I install a Custom Wall Design?

 

1. How large can you print my digital image?

Whilst we cannot give definitive image guidelines as each image is different, generally we can enlarge between 12 and 16x (1200-1600%) without visible loss in print quality.

2. How can I know if my image is large enough?

You can use our online ordering and proofing system to make sure your image is suitable. Simply upload the image and our system will analyse the image and will inform you of the maximum size we can print it for you. Otherwise you can send your file to us via email or post along with the dimensions of the wall and we can check the file quality for you.

3. Do I need to pay for installation or can I do it myself?

You certainly can do it yourself quite easily. Our special adhesive backed wallpaper requires no additional paste or glues and easily adheres to wall surfaces, as well as being easily removable to ensure you install it square and lined up. We supply an installation instruction sheet with every order detailing the steps to take.

4. How durable is the wallpaper?

The wallpaper and inks used provide a water-resistant and brush-resistant finish, and in addition we coat every order with two coats of a matte water based UV lacquer to provide even more durability. This should be suitable for most applications, however the higher the traffic flow (play areas, commercial applications), the higher the risk of damage to the wallpaper.

5. Can I wipe down the wallpaper surface?

Yes you can, but only with a damp cloth. Whilst the wallpaper is water-resistant, it's recommended to NOT use any detergents or chemicals to try to clean it in order to prevent any ink blotting or fading.

6. Will my image fade?

The inks used in the creation of your Custom Wall are pigment based and UV cured. Along with the properties of the wallpaper and the UV coating, these will give around 8-10 years of life before any signs of fading are evident, based on installing them on a typical internal wall of a house. However the amount of direct sunlight the surface receives will affect the end result.

7. What is the process to get my Custom Wall?

Firstly you need to select the image to be used, whether one of your own or one from iStockphoto. Secondly you need to measure and check the wall you want to use. You can then use our online proofing and ordering system to check the image is suitable, scale and crop the image how you want it to look, and then when you're happy you can submit the order to us and receive payment instructions for your order. In the meantime while we wait for payment, we process the file, professionally upscaling it to the correct print size and have it ready to queue once payment is cleared. Once the wall is printed and cured, we number the panels, provide you with instruction sheets and roll them into a tube for safe handling and delivery.

8. How long will it take for my Custom Wall to be created?

Generally Custom Walls are processed, proofed, printed and finished ready for shipping within 2 weeks of receipt your payment. As a Custom Wall is a unique, custom made order for each client, we will not proceed to the printing stage of the process until we have received your payment for the order. Urgent runs in under a week can be arranged at an additional $175.00 fee (inc GST) which includes urgent processing and overnight courier delivery across Australia. Please let us know at time of ordering if urgent delivery is required

9. Where can I install a Custom Wall Design?

Our wallpapers can be installed on any smooth surface out of the weather and elements. This means you're not limited to just walls. You can use our self-adhesive wallpaper to revitalise old cabinet doors, refrigerators, dishwashers, washing machines, splashbacks, etc. We do caution that while the fabric is resistant to water, we do not recommend installing it in locations where it could get regularly immersed or soaked in water.

In addition, you can also opt to have your Custom Wall printed on more traditional, non-adhesive backed fabric for installation using standard wallpaper pastes. If you are planning to use a wallpaper installer for your project, they may prefer you to select this option.